Consumer Help: the Savvy Shopper
The ERA is committed to empowering and protecting the consumer
As retailers who sell from ‘distance’ through TV, internet or radio, the Electronic Retailing Association takes very seriously its responsibility to act with the best interests of its customers in mind. This is why we implement a number of measures designed to create a set of standards which protect the consumer and ‘weed’ out companies who do not comply to the standards we set.
To establish a confident relationship with E-Retailers on TV, Radio or Internet, please read and review our EUROPEAN SAVVY SHOPPER (left) information and advice.
Know your rights as a consumer, learn the European merchants’ best practices and obligations on shipping, payments, returns and all phases of your purchase. You can also get information on Consumer Protection organizations in your country.
ERA Europe’s Self Regulation Program is designed to protect you, the consumer, from misleading advertising claims, and from dishonest or immoral acts during the entire retailing process.
If you experience a difficulty with a retailer on TV, Radio or Internet we want to know!
You can contact Nancy Barkan our Self Regulation Officer directly at nbarkan@retailing.org
Consumers can shop with confidence when they see the logo below, which only ERA members in good standing are permitted to use.
