Returns & Exchanges
How to return a product you’re unhappy with
If you order a product, you have the right to assume it is not defective and that it wasn’t falsely advertised. If you receive an item and feel you have been slighted, you have the right to return or exchange it for an item of equal value. Most common mistakes can occur with size and colour. These are usually resolved easily, and if a company made a mistake, they should allow you to exchange the item.
You also may often have the option of returning something for a credit slip, which would allow you to purchase something else later. Keep in mind, however, that some items may be sold under a “no return, no exchange” policy. Check before you order; retailers are required to explicitly state their policy.
What If I Just Changed My Mind?
Your country’s national laws may allow for a Cooling-Off Rule. It gives you a fixed delay to cancel distant purchases made at your home. Please check in the documentation of the company you are buying from, or ask when placing your order by phone, mail or online.
