Unordered Items
If you receive merchandise that you didn’t order – you have in most European countries a legal right to keep it as a free gift.
The Distance Selling Directive in Europe prohibits the mailing of unordered merchandise to consumers and then demanding payment. You also have no legal obligation to notify the seller. But it is a good idea to write to the company and let them know you didn’t order the item and that you intend to exercise your right to keep it for free. This may discourage the seller from sending you bills, or it may help clear up an honest error. We recommend you to send your letter by certified mail, and keep the return receipt and a copy of the letter for your records.
If the unordered merchandise you received was the result of an honest shipping error, we recommend you to offer to return the merchandise, provided the seller pays for postage and handling. Give the seller a specific and reasonable amount of time (about 30 days) to pick up the merchandise or arrange to have it returned at no expense to you. Tell the seller that you reserve the right to keep the merchandise or dispose of it after the specified time has passed.
