Who Can Help?
Taking action with a complaint
In the event of a problem or a dispute it is often easiest to contact the company directly, and to try and resolve the issue immediately. In the case of a legal dispute you should contact a lawyer.
If a company is not responsive to your calls and letters, you can contact ERA EUROPE at info@eraeurope.org
There also is the possibility of contacting a National regulatory body or a Consumer Association. Information about these organizations can be found on the site of the EASA: European Advertising Standards Alliance. www.easa-alliance.org
[PLEASE NOTE: ERA is a European Association. Should there be a complaint against an electronic retailer, ERA will endeavour to help and support you. Although ERA may be in a position to influence its members, it cannot provide legal advice or be held legally responsible for any support given in the event of a dispute. For legal support and advice please consult with a lawyer. Please be aware that exercising some of your legal rights is subject to time constraint].
